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Frequently Asked Questions

We've tried to document and answer any question raised by our clients to date.  If you have any specific questions or would like any additional info on any of the documented answers below.  Please contact us via our forms at the bottom of the page.

Who's AdjustED for?

We had originally designed the app for teaching staff at schools however the app can be setup and used by individuals and professionals that need to record, track and report on adjustment data.  We can set you up as an individual or as a group/school.

How much does it cost?

See our pricing page.  We offer free 14 day trials and you can cancel at anytime.

Can adjustments be customized?

Yes!  Although we provide a default suite of domain adjustments per disability inclusion Australia and/or NCCD, you have the ability to Edit/Add/Remove these adjustments to suit your business needs.

What personal information do you store?

For authentication purposes we need your name and an active email address.  We only use this information for app identification/authorization.  We will also send you email updates with software release information and product enhancements (which you can opt out of).  In regard to your student information, you are in control of this.  You can upload as much or little personal information as you need.  We do not access or use student information in any way.  You own this data.

Who owns my data.

You do.  We securely store the data (see details below) and manage it as part of the service, however once you unsubscribe from the application all your personal information will be removed after 90 days (by default).  We can do this immediately and provide it to you in spreadsheets and zip files when requested (for a fee).

Where is my data stored?

All data is stored in secure data centres.

Can I take my data with me?

Yes.  If you decide to move on from the application we can provide exports of all of your data for a fee.  Alternatively it will automatically be deleted after 90 days of inactivity.

Who are you?

AdjustED app is created and distributed by TARSK Consultants. 

We are a new startup that has recently been accepted into the Microsoft Founders Hub program, but despite its youthful appearance, the company boasts over 20 years of commercial and government experience in delivering technology applications.

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The Microsoft Founders Hub program is a prestigious accelerator that provides startups with the resources, mentorship, and support they need to succeed. By joining the program, TARSK consultants (and the AdjustED App) has access to a vast network of industry leaders, investors, and Microsoft experts who can help bring AdjustED to life in the most secure and accessible way..

Is the AdjustED app certified for school use?

We’re currently progressing through the Safer Technologies for Schools (ST4S) certification process (as of June 2025). This can take time, but we’re committed to meeting all required standards.

In the meantime, we can provide a Privacy Impact Statement and supporting documentation so that schools can conduct their own risk assessment and implement the application confidently at their discretion.

The remaining questions are some of our more technical ones.

Read on below...

What type of service is provided

We provide Software as a Service (SaaS) in the form of a native iOS and Android application.

You can register and use the product via our customer portal too.

What type of cloud deployment model is employed

Private cloud for our app service application programming interface (API) and database.

What security controls are employed by the you to protect the confidentiality and integrity of the customers data?

We only use Microsoft Azure cloud.  Please refer to the following security overview

How will the users authenticate to use this service?

We use Auth0 as the main primary security parameter for application. All the practices we follow, follows theirs. https://auth0.com/security
Without an authorisation token AdjustED data cannot be accessed and this is a combination of the way OAuth2 works and how we have configured our application.
For any addition info on Auth0 please refer to the privacy policy, as documented on their website - https://auth0.com/privacy. It is certified under 1) EU-US Privacy Shield, 2) the Swiss-US Privacy Shield, 3) HIPAA and 4) SOC 2 frameworks - https://auth0.com/docs/compliance
We minimise the amount of data stored in Auth0.  All private information is stored within the AdjustED database.

What technical and process (non-technical) controls are employed by the vendor to prevent its employees or third party service providers to inadvertently or maliciously access customer data?

"Advanced data security and auditing are configured for the AdjustED database along with threat detection and performance.
Internally any access to a client database is montored, tracked and autited where required.  Each staff member accessing a client database is automatically recorded (name and timestamp).  All passwords and account details are stored securely."

What mechanisms are implemented to prevent corruption or loss of data? How does the vendor guarantee the integrity and availability of data? What fall-back does each client have should any data be corrupted or tampered (This includes offsite backups)?

Backups are taken and kept for 35 days.  We allow for point in time restore for any of these backups.  We do not keep long term backups.
Backups can be supplied to a customer by request.  This will incur additional fees.

TERMS AND CONDITIONS

Service: AdjustED
Supplier: TARSK CONSULTANTS PTY LTD 63 613 344 193 7
Jurisdiction: Victoria, Australia
 

1. Agreement

These Terms and Conditions (“Terms”) govern the provision and use of the AdjustED software platform (“Service”) supplied by TARSK CONSULTANTS PTY LTD (“Supplier”).

By subscribing to or accessing the Service, the subscribing school or educational institution (“Customer”) agrees to be bound by these Terms.

The individual accepting these Terms warrants that they have authority to bind the Customer.

2. Nature of the Service

AdjustED is a secure, cloud-hosted Software-as-a-Service (SaaS) platform designed to support schools in managing student adjustment documentation, support planning, and reporting.

The Service:

  • Is provided as a hosted application.

  • Does not replace professional judgement.

  • Does not provide medical, psychological, or legal advice.

  • Does not make automated decisions about students.

Each subscribing Customer is provisioned with a logically isolated database environment.

3. Data Roles and Responsibilities

For the purposes of applicable privacy legislation:

  • The Customer is the Data Controller of all personal information entered into the Service.

  • The Supplier acts as Data Processor and processes data solely for the purpose of delivering the Service.

The Customer is responsible for:

  • Ensuring it has lawful authority to collect and upload student information.

  • Managing user access and role permissions within its organisation.

  • Ensuring data entered is accurate and appropriate.

The Supplier does not determine the purposes or means of data collection by the Customer.

4. Data Ownership

All data entered into the Service by the Customer remains the property of the Customer.

The Supplier:

  • Does not sell Customer data.

  • Does not use Customer data for advertising.

  • Does not mine Customer data for unrelated commercial purposes.

  • Does not access Customer data except as required to operate, maintain, or support the Service.

5. Data Hosting and Location

Customer data is hosted within Microsoft Azure infrastructure located in Australia unless otherwise agreed in writing.

Data is not intentionally transferred offshore except where necessary for secure infrastructure operations under contractual safeguards.

6. Information Security Controls

The Supplier maintains technical and organisational security measures designed to protect Customer data, including:

  • Encryption in transit (TLS 1.2 or higher).

  • Encryption at rest within Azure-managed storage.

  • Logical separation of customer environments.

  • Role-based access controls.

  • Secure authentication mechanisms.

  • Vulnerability management and patching processes.

  • Monitoring and logging of production systems.

Security controls are aligned with industry practice and education-sector expectations, including ST4S requirements.

No system can be guaranteed to be completely secure; however, reasonable steps are taken to mitigate foreseeable risks.

7. Artificial Intelligence Functionality (If Enabled)

Where AI-assisted features are enabled:

  • AI is used solely to assist drafting or accelerating data entry.

  • AI outputs are suggestions only.

  • Human review and approval is required before data is saved.

  • AI functionality does not perform automated profiling or decision-making.

The Customer may elect not to use AI features.

8. Access Control and User Management

The Customer is responsible for:

  • Creating and managing user accounts.

  • Assigning appropriate role permissions.

  • Deactivating access for departing staff.

The Supplier may suspend accounts where misuse, security risk, or breach of these Terms is identified.

9. Confidentiality

Each party agrees to maintain confidentiality of non-public information disclosed in connection with the Service.

Confidential information will not be disclosed except:

  • To personnel or subcontractors under confidentiality obligations.

  • Where required by law.

  • With prior written consent.

10. Incident Management and Breach Notification

The Supplier maintains an incident response process.

In the event of a security incident affecting Customer data, the Supplier will:

  • Investigate and contain the incident.

  • Take reasonable remediation steps.

  • Notify affected Customers in accordance with applicable law.

  • Provide reasonable cooperation for regulatory reporting.

The Customer remains responsible for determining whether regulatory notification is required under its governing legislation.

11. Availability and Continuity

The Supplier will use reasonable efforts to maintain Service availability.

Planned maintenance may occur and will be communicated where practicable.

Business continuity and backup processes are maintained to support service restoration in the event of disruption.

12. Subscription and Fair Use

Subscriptions are offered on monthly or annual terms unless otherwise agreed.

Unless otherwise specified:

  • Unlimited authorised staff accounts are permitted.

  • Up to 300 active students are included.

  • Standard reporting functionality is included.

The Supplier reserves the right to review usage where database storage, reporting compute, AI usage, or system load materially exceeds standard educational use. Plan adjustments may be discussed where necessary.

13. Acceptable Use

The Customer must not:

  • Attempt to bypass security controls.

  • Introduce malicious code.

  • Interfere with system integrity.

  • Use the Service for unlawful purposes.

The Supplier may suspend access where material breach or security risk is identified.

14. Termination and Data Return

The Customer may terminate at the end of a billing period.

Upon termination:

  • The Customer may request export of its data.

  • Data will be retained for a limited period to allow retrieval.

  • Thereafter, data will be securely deleted unless retention is required by law.

15. Limitation of Liability

To the extent permitted by law:

  • The Service is provided on an “as available” basis.

  • The Supplier’s aggregate liability is limited to fees paid in the preceding 12 months.

Nothing in these Terms excludes rights under the Australian Consumer Law.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

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