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Privacy Policy
Effective Date: 01/01/2025
Last updated: 03/06/2025
1. Introduction

AdjustED ("we," "our," or "us") is committed to protecting the privacy of our users, including educators, students, and school communities. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our application and services.
2. Compliance with Australian Privacy Laws

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, and management of personal information in Australia.
3. Information We Collect

We may collect and process the following types of personal and sensitive information:

    Personal Details: Names, email addresses, school affiliation, contact information.

    Educational Data: Student records, adjustment data, assessment notes, and associated documentation.

    Usage Data: Logins, access times, features used, pages visited.

    Technical Information: IP address, browser type, device information, operating system.

    Metadata: AI-generated summaries, logs, and system prompts associated with user activity.

4. How We Collect Information

We collect information through:

    Direct Input: When users register, submit forms, enter student data, or communicate with us.

    Automated Technologies: Cookies and tracking tools to improve functionality and security.

    Third-Party Services: Including but not limited to:

        Auth0 for authentication

        Stripe for payment processing

        OpenAI for AI-generated text and goal creation

5. Use of OpenAI

AdjustED integrates with OpenAI to assist with SMART goal generation and summarisation of input data.

    Data Handling: AdjustED transmits de-identified or minimally identifiable content to OpenAI’s API for processing.

    No Data Retention by OpenAI: OpenAI does not store or retain customer data after processing.

    Transparency: Users are informed when using AI-generated features within the application.

For more information, refer to OpenAI's API Data Usage Policy.
6. How We Use Information

We use your information to:

    Deliver core features and services

    Authenticate and manage users

    Generate reports, summaries, and goals

    Monitor and improve system performance

    Comply with legal and contractual obligations

    Communicate updates, changes, and support-related information

7. Disclosure of Information

We do not sell or rent personal information. We may disclose information to:

    Service Providers operating under strict confidentiality and data processing agreements

    Legal Authorities if required by law, regulation, or court order

    School Administrators to support authorized educational use and oversight

8. Data Security

We maintain rigorous security practices, including:

    Encryption: Data is encrypted both in transit (TLS) and at rest.

    Role-Based Access: Data access is limited to authorized users via granular permissions.

    Auditing & Monitoring: Regular internal reviews and vulnerability assessments are performed.

    Multi-Tenant Isolation: Logical separation of school data through secure tenant identifiers and row-level security.

9. Data Retention

We retain data only for as long as necessary to provide our services and comply with regulatory requirements. Schools may request permanent deletion of their data at any time by contacting support.
10. Access and Correction

Schools and authorized users can access or correct personal data by contacting us at support@adjusted-app.com.au. We aim to respond to all requests within a reasonable timeframe.
11. International Data Transfers

Data processed by AdjustED may be stored on servers located outside of your jurisdiction (e.g., in Microsoft Azure's Australian data centres). Any cross-border data transfers comply with applicable data protection laws.
12. Use of Cookies

We use cookies to enhance your experience, analyse traffic, and maintain session security. You can control cookie settings via your browser.
13. Children’s Privacy

AdjustED is designed for use by educational institutions. We do not knowingly collect data from children directly. All student data is entered and managed by school staff under the school's privacy obligations.
14. Refund Policy

All payments for AdjustED plans are non-refundable, including monthly and annual subscriptions. We encourage users to take advantage of our free 30-day trial prior to committing. Please contact support if you experience any issues.
15. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or in-app notification. Continued use of the application after changes implies acceptance.
16. Contact Us

AdjustED App by TARSK Consultants
Email: support@adjusted-app.com.au

TERMS AND CONDITIONS

Service: AdjustED
Supplier: TARSK CONSULTANTS PTY LTD 63 613 344 193 7
Jurisdiction: Victoria, Australia
 

1. Agreement

These Terms and Conditions (“Terms”) govern the provision and use of the AdjustED software platform (“Service”) supplied by TARSK CONSULTANTS PTY LTD (“Supplier”).

By subscribing to or accessing the Service, the subscribing school or educational institution (“Customer”) agrees to be bound by these Terms.

The individual accepting these Terms warrants that they have authority to bind the Customer.

2. Nature of the Service

AdjustED is a secure, cloud-hosted Software-as-a-Service (SaaS) platform designed to support schools in managing student adjustment documentation, support planning, and reporting.

The Service:

  • Is provided as a hosted application.

  • Does not replace professional judgement.

  • Does not provide medical, psychological, or legal advice.

  • Does not make automated decisions about students.

Each subscribing Customer is provisioned with a logically isolated database environment.

3. Data Roles and Responsibilities

For the purposes of applicable privacy legislation:

  • The Customer is the Data Controller of all personal information entered into the Service.

  • The Supplier acts as Data Processor and processes data solely for the purpose of delivering the Service.

The Customer is responsible for:

  • Ensuring it has lawful authority to collect and upload student information.

  • Managing user access and role permissions within its organisation.

  • Ensuring data entered is accurate and appropriate.

The Supplier does not determine the purposes or means of data collection by the Customer.

4. Data Ownership

All data entered into the Service by the Customer remains the property of the Customer.

The Supplier:

  • Does not sell Customer data.

  • Does not use Customer data for advertising.

  • Does not mine Customer data for unrelated commercial purposes.

  • Does not access Customer data except as required to operate, maintain, or support the Service.

5. Data Hosting and Location

Customer data is hosted within Microsoft Azure infrastructure located in Australia unless otherwise agreed in writing.

Data is not intentionally transferred offshore except where necessary for secure infrastructure operations under contractual safeguards.

6. Information Security Controls

The Supplier maintains technical and organisational security measures designed to protect Customer data, including:

  • Encryption in transit (TLS 1.2 or higher).

  • Encryption at rest within Azure-managed storage.

  • Logical separation of customer environments.

  • Role-based access controls.

  • Secure authentication mechanisms.

  • Vulnerability management and patching processes.

  • Monitoring and logging of production systems.

Security controls are aligned with industry practice and education-sector expectations, including ST4S requirements.

No system can be guaranteed to be completely secure; however, reasonable steps are taken to mitigate foreseeable risks.

7. Artificial Intelligence Functionality (If Enabled)

Where AI-assisted features are enabled:

  • AI is used solely to assist drafting or accelerating data entry.

  • AI outputs are suggestions only.

  • Human review and approval is required before data is saved.

  • AI functionality does not perform automated profiling or decision-making.

The Customer may elect not to use AI features.

8. Access Control and User Management

The Customer is responsible for:

  • Creating and managing user accounts.

  • Assigning appropriate role permissions.

  • Deactivating access for departing staff.

The Supplier may suspend accounts where misuse, security risk, or breach of these Terms is identified.

9. Confidentiality

Each party agrees to maintain confidentiality of non-public information disclosed in connection with the Service.

Confidential information will not be disclosed except:

  • To personnel or subcontractors under confidentiality obligations.

  • Where required by law.

  • With prior written consent.

10. Incident Management and Breach Notification

The Supplier maintains an incident response process.

In the event of a security incident affecting Customer data, the Supplier will:

  • Investigate and contain the incident.

  • Take reasonable remediation steps.

  • Notify affected Customers in accordance with applicable law.

  • Provide reasonable cooperation for regulatory reporting.

The Customer remains responsible for determining whether regulatory notification is required under its governing legislation.

11. Availability and Continuity

The Supplier will use reasonable efforts to maintain Service availability.

Planned maintenance may occur and will be communicated where practicable.

Business continuity and backup processes are maintained to support service restoration in the event of disruption.

12. Subscription and Fair Use

Subscriptions are offered on monthly or annual terms unless otherwise agreed.

Unless otherwise specified:

  • Unlimited authorised staff accounts are permitted.

  • Up to 300 active students are included.

  • Standard reporting functionality is included.

The Supplier reserves the right to review usage where database storage, reporting compute, AI usage, or system load materially exceeds standard educational use. Plan adjustments may be discussed where necessary.

13. Acceptable Use

The Customer must not:

  • Attempt to bypass security controls.

  • Introduce malicious code.

  • Interfere with system integrity.

  • Use the Service for unlawful purposes.

The Supplier may suspend access where material breach or security risk is identified.

14. Termination and Data Return

The Customer may terminate at the end of a billing period.

Upon termination:

  • The Customer may request export of its data.

  • Data will be retained for a limited period to allow retrieval.

  • Thereafter, data will be securely deleted unless retention is required by law.

15. Limitation of Liability

To the extent permitted by law:

  • The Service is provided on an “as available” basis.

  • The Supplier’s aggregate liability is limited to fees paid in the preceding 12 months.

Nothing in these Terms excludes rights under the Australian Consumer Law.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

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